User Permissions Required to Refund or Void an ePayment

There are several User Permissions that control the ability to void or refund credit cards. These permissions are defaulted to No (unchecked) for new User IDs.  

Go to Tools > Manage Users & Permissions > User IDs (click on a UserID) > User Permissions (left) to set the permissions.
Note:  After changing the permissions, you'll need to logout and log back in for the permissions to take effect.

These are the permissions related to Refund or Void an ePayment:

User Permissions
FamiliesVoid on Card
Refund on Card
Post Refund

See Permissions for Jackrabbit Users for more information.