When logged into your Jackrabbit database, click thebutton on any page to access your options for contacting the Support Team.
Support Contact Options
Submit a Ticket
Support tickets allow the Support Team to log into your database, research, or re-route your issue to a specialist. Correspondence is through email.
Jackrabbit Support is open Monday through Friday 8am to 8pm ET.
Live Chat is for SIMPLE questions on basic topics.
Live Chat is open Monday through Friday 10 am to 6 pm ET.
Request a Call
Request a Call is for general questions, Posting Tuition fees, ePayments, Quickbooks, Database Review/Checkup Calls and other concerns you may have.
Request a Call is open Monday through Friday 10 am to 6 pm ET.