Email Bounce Report

This report (found in Reports > Find Reports > Email / Text / Marketing) is a tool to assist you in identifying email addresses that are repeatedly undeliverable. Use the list to identify which email addresses need to be corrected in order for future emails to be delivered.

If you do not see this report option under the Reports menu, check your user permissions. (Tools > Manage Users & Permissions > User ID > User Permissions > Reports: Email Bounce Report).

The report lists the Email Address, Current Status (see Status Definitions below), Type, First & Last Name, Family Name, telephone numbers, # of Failed Attempts, as well as Most Recent and First Bounce time stamps.

Use the Remove checkboxes to clear the email address from the report once your corrections have been made. You will be asked to confirm that the owner of the email address wishes to receive email communications from you.

Status Definitions

Bounced Undeliverable; possible reasons could be an invalid domain or user, or that the user's mailbox is full or not accepting emails
DNS ProblemUnable to find the domain for the email address
RejectedRejected by the email service because the address was previously undeliverable
Undetermined The response text could not be identified
Invalid RecipientThe recipient is an invalid email address or the error could not be determined
Soft BounceThe message soft bounced
DNS FailureThe message bounced due to a DNS failure
Mailbox Full The message bounced due to the remote mailbox being over quota
Too Large The message bounced because it was too large for the recipient
Timeout The message timed out
Admin FailureThe message was failed by SparkPost's configured policies
Generic Bounce: No RCPTNo recipient could be determined for the message
Generic BounceThe message failed for unspecified reasons
Mail BlockThe message was blocked by the receiver
Spam Block The message was blocked by the receiver as coming from a known spam source
Spam ContentThe message was blocked by the receiver as spam
Prohibited AttachmentThe message was blocked by the receiver because it contained a prohibited attachment
Relaying Denied The message was blocked by the receiver because relaying is not allowed
Auto-ReplyThe message is an auto-reply / vacation email
Transient Failure Message transmission has been temporarily delayed
SubscribeThe message is a subscribe request
Unsubscribe The message is an unsubscribe request
Challenge-ResponseThe message is a challenge-response probe