Jackrabbit User ID Passwords

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Jackrabbit User ID passwords are case sensitive and must contain at least:

• 9 characters
• 1 lowercase
• 1 uppercase
• 1 number

Things happen, passwords may need to be changed or they can be forgotten. 

There are several ways a Jackrabbit User ID password can be managed, either by the User themselves or by another Jackrabbit User who has been given the required permissions, Manage Users & Permissions (Tools category) and Edit User Permissions (Tools category). Learn more about User Permissions. 

User Themselves
When the User is logged into Jackrabbit Tools (menu) > Change Password	Enter a new password that meets the requirements (will be indicated with a green check mark).
From the Jackrabbit Login Page  I forgot my password	The Email Address on file is the address that was used when the User ID was created or last modified in Jackrabbit. If the User ID or email on file are not known, a User with the correct permissions can help or contact support@jackrabbittech.com. To be able to assist, they'll need the User's full name and the name of the organization.  The reset password link is only valid for 2 hours.
Other Jackrabbit User (with correct permissions)
From within Jackrabbit Tools (menu) > Manage Users & Permissions > select User ID	Use the Reset Password button to generate a temporary password Notify the User and advise them to log in and change their password to one of their choice.