User ID Login Status

In the User Details section of a User ID profile, the User ID login Status field indicates the 'health' of the User ID.


Normal

All clear! The User is able to log into your database.

Permission Revoked

A System Administrator (or User with the User Permissions Manage Users & Permissions and Edit User Permissions) can revoke a User ID by changing the User ID login Status to Permission Revoked, for example if the employee was terminated. 

A User ID who has been revoked is no longer able to log into your database and they cannot reset their password to gain access.

Locked Out

As a security measure, the Jackrabbit system will block a User if three incorrect password attempts are made by changing the User ID login Status to Locked Out. This status drop-down value is reserved by Jackrabbit for this purpose only, it cannot be selected manually.

The User can reset their access using the I forgot my password link on the Jackrabbit Login page or ask a System Administrator (or User with the User Permissions Manage Users & Permissions and Edit User Permissions) to change this status back to Normal

  • Point to Tools and click Manage Users & Permissions.
  • Click on the User ID that has been locked out.
  • Change User ID log in Status drop-down from Locked Out to Normal.
  • Save Changes.
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