I need to cancel a refund. How can I stop the refund from being processed?

If you need to cancel (or void) a refund that was processed in Jackrabbit, you can stop the process by logging into your Virtual Terminal, as long as the refund has not settled. See Set a Settlement Schedule for your Gateway for more information on settlement times. 

Refunds cannot be cancelled or stopped from within your Jackrabbit database.



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