This report (found in Reports > Find Reports > Email / Text / Marketing) is a tool to assist you in identifying email addresses that are repeatedly undeliverable. Use the list to identify which email addresses need to be corrected in order for future emails to be delivered.
If you do not see this report option under the Reports menu, check your user permissions. (Tools > Manage Users & Permissions > User ID > User Permissions > Reports: Email Bounce Report).
The report lists the Email Address, Current Status (see Status Definitions below), Type, First & Last Name, Family Name, telephone numbers, # of Failed Attempts, as well as Most Recent and First Bounce time stamps.
Use the Remove checkboxes to clear the email address from the report once your corrections have been made. You will be asked to confirm that the owner of the email address wishes to receive email communications from you.
|Undeliverable; possible reasons could be an invalid domain or user, or that the user's mailbox is full or not accepting emails
|Unable to find the domain for the email address
|Rejected by the email service because the address was previously undeliverable
|The response text could not be identified
|The recipient is an invalid email address or the error could not be determined
|The message soft bounced
|The message bounced due to a DNS failure
|The message bounced due to the remote mailbox being over quota
|The message bounced because it was too large for the recipient
|The message timed out
|The message was failed by SparkPost's configured policies
|Generic Bounce: No RCPT
|No recipient could be determined for the message
|The message failed for unspecified reasons
|The message was blocked by the receiver
|The message was blocked by the receiver as coming from a known spam source
|The message was blocked by the receiver as spam
|The message was blocked by the receiver because it contained a prohibited attachment
|The message was blocked by the receiver because relaying is not allowed
|The message is an auto-reply / vacation email
|Message transmission has been temporarily delayed
|The message is a subscribe request
|The message is an unsubscribe request
|The message is a challenge-response probe