Refund Example - Family Owes Tuition Fee and also Purchases a Store Item, They are Double Charged for the Item in Error

  • Family paid for tuition fee and purchased a t-shirt but was charged for two t-shirts in error.
  • They have a $0 balance.
  • One t-shirt ($20) will be refunded using the organization's check #10300.
  • The family balance will remain at $0.
  • Nothing will be added back to inventory.

  1. Click the R icon on the payment line.
  2. If needed, change the Post Date.
  3. Select Check from the Refund Method drop-down and record the Refund Check #.
  4. Because the tuition fee is not being refunded, leave it unchecked.
  5. Check the Merchandise and change the Return Qty to 1. The Refund Amt will adjust to 20.00.
  6. Click Next.
  7. Store items cannot be marked as still due and the tuition fee was not selected for refund. Click Next in the Are Fees Still Due? window.
  8. Because the item will be added back to inventory leave Add Back Qty on Hand checked in the Are Items Going Back Into Inventory? window.
  9. Click Submit Refund.

On the Family's Transactions tab ...

  • A Refund - Merchandise has been added for $20 and a Refund Adjustment has been added so that the family's balance is correct.
  • The family balance remains at $0.
  • The R icon is is still visible for the payment because it has not been completely refunded.

On the Sales Detail store report ...

  • The return of the t-shirt is recorded. (The Qty returned has been added back to the item's Qty on Hand.)