
Bank draft/ACH payments must be voided or refunded through your gateway virtual terminal or with your ePayment provider; this cannot be done from within Jackrabbit.
Record a Bank Draft/ACH Payment Refund in Jackrabbit
Once you have completed the refund of the bank draft/ACH payment in your gateway, follow these steps to record the transaction in the family's record in Jackrabbit.
When the fee being refunded is no longer due: | |
Example: A family paid their costume deposit fee by bank draft, but the recital has been canceled. A refund was given to the family, and the fee is no longer owed; the family's balance should remain the same. | |
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When the fee being refunded is due at a later date: | |
Example: A family paid their costume deposit fee by bank draft, but it has been rejected by the bank due to lack of funds (NSF). This is recorded in Jackrabbit using the R so the fee is set back to unpaid and the family's balance is increased. | |
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