If a family has both a credit card and a bank account on file, what determines which one is used?

The ePayment field determines whether Jackrabbit will attempt to process the credit card or the bank account. This field is located on the family Billing Info tab.

Note: If both bank account & credit card details are entered for a family and the ePayment field is left blank, Jackrabbit will default to the credit card when an individual transaction is attempted. In a batch transaction (using Transactions > Process Credit Cards/Bank Accts) if the ePayment field is left blank, the family will be left out of the batch.