- Family paid a tuition fee of $150.00 and a registration fee of $35 with their Visa. They have withdrawn from class and are eligible for a partial refund.
- They have a 0.00 current balance.
- The tuition fee of $150.00 will be refunded back to their Visa.
- The family balance will not change.
- Click the R on the payment line.
- The Post Date and Refund Method are pre-filled and cannot be edited for an ePayment refund (refund to card).
- Optionally add a Note.
- Check the Tuition Fee and leave the Refund Amt at 150.00. Note: If you were refunding a partial amount, you'd change the Refund Amtfield. Because the registration fee is not being refunded, leave it unchecked.
- Click Next.
- Because the tuition fee is no longer owing click Not Due in the Are Fees Still Due? window. Note: The registration fee will be grayed out here because it was not selected to be refunded.
- Click Submit Refund. A confirmation of the transaction will appear with an approval code or decline code.
On the Family's Transactions tab ...
- A Refund - Tuition Fee transaction has been added for $150.00 and is linked to the original payment and the original fee.
- A Refund Adjustment has been added so that the family's balance is correct. It is linked to the refund transaction.
- The family balance does not change.
- The refund transaction ID and status are available in the ePmt column.
- The R icon is still visible for the payment because it has not been completely refunded.
