General Parent Portal FAQ


How do I install the Portal link into my website?
 A link to your Parent Portal is added to your website with one line of code (a hyperlink) that is added to your website editor. Follow the instructions in the Test Your Parent Portal Link article. ...
How do I add my company Logo onto the left side of the Portal Login page?
Go to  Tools > Edit Settings > Organization Logo and follow instructions. To learn more, see the Help Center  Organization Logo article.
A message says the portal isn't "active" - what is wrong?
Go to  Tools>Parent Portal>Settings tab and select Activate Portal to turn on your Parent Portal, click  Save Changes . This will automatically add a link Already a customer? Click here to login.' to the top of your Online Reg...
Where should I put the Portal log-in link on my website? and what should I call it?
The best place is in your website Header so it's accessible from every page on your site.  If you can not alter your header, then the Home page and any Registration pages should be used. Make it noticeable and encourage your clients to use ...
How can I post some specific "documents" inside of the Portal?
On the News and Announcements page (which your customers see as soon as they are logged in) you can link to various pdf documents that you create (such as Recital Requirements, Newsletters, etc).  For instructions on using images and links in t...
How can I sell my Store Items in the portal?
Online registrations and enrollments are for Classes and Events only.  We do not have a module integrating Store items.
Can the families in the Lead File use the portal?
No. Families/Contacts in your Lead File do not have an email address in your main database, therefore, they can NOT access the Portal.  Please see our Restore a Lead to your Main Database page to enable a family in your Lead File to use the...
What and where is my Org ID?
Each database has a unique 5 or 6 digit organizational identification number, called an Org ID.  Go to Tools > My Account or Tools > Online Web Registration and it is shown in blue.
Where can I see the comments a parent makes when enrolling in the Portal?
When a student is enrolled in a class from the Parent Portal the information from the enrollment, including any comments, shows in Jackrabbit and can be viewed in multiple locations. Comments can be added at the time of enrollment in the Parent ...
Can families see Transaction Notes in the Parent Portal?
Transaction Notes are a great place to add additional information about a particular transaction.  Families can view these Transaction Notes in the Parent Portal whether they are using a computer, smartphone or tablet. After logging in t...
On the Family Misc tab, in the "Notes" box, can the text we enter here be seen by the family in their portal?
Anything entered in the   Notes field on the  Misc tab of the Family record is private and is NOT viewable in their Parent Portal.