Parent Portal Password and Access FAQ

Articles

Do I have to assign all my families a portal User ID and password?
No, neither! Their User Login ID is their contact email, and the system will automatically assign and email them a random initial password when they first click the 'Forgot your password or need to get started' link on the login page  (...
A family doesn't have or remember their password.
If a family can't recall their password, they can use the Reset Password link on the Portal login page to generate a password reset email. This email is sent to the email address on the contact's record. You can also reset a contact's...
A family is having problems logging into their portal / OR / How can I log into a specific family's portal?
Follow the instructions in the Portal Troubleshooting section to assist them.
Is there a security feature to log the family out of their portal if they forget to log out?
After nine minutes of inactivity the parent will be warned that their session is about to expire. This will count down one minute and give the parent the opportunity to continue their session or to logout. If no response is received within that minu...
What happens if a parent tries to log into their Portal with the wrong password multiple times?
If a parent attempts to log into their Portal using an incorrect password five times, all subsequent attempts will be blocked, even if the  correct password is then used. Access to their Portal will be suspended and they will continue to receiv...
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