Refund Example - Family Paid with Credit Card and is Eligible for Refund, Original Credit Card Cancelled

  • Family paid $75 competition fee with a Visa.
  • Student is not able to participate and the family is eligible for a full refund.
  • The refund cannot be issued back to the Visa because it has since been cancelled. Organization check #420 will be issued.
  • They have a $0 balance.
  • The family balance will remain at $0.

  1. Click the R on the payment line.
  2. Click the Refund by Different Payment Method button.
  3. In the warning window click the Record Refund in Jackrabbit Only button.
  4. The Post Date and Refund Method are now editable. Change the Post Date if needed and select the Refund Method.
  5. Optionally add a Note.
  6. Check the Competition Fee and leave the amount at 75.00.
  7. Click Next.
  8. Because the fee is no longer owed click Not Due in the Are Fees Still Due? window.
  9. Submit Refund.

On the Family's Transactions tab ...

  • A Refund - Competition Fee transaction has been added for $75.00 and is linked to the original payment and the original fee. 
  • A Refund Adjustment has been added so that the family's balance is correct. It is linked to the refund transaction.
  • The family balance does not change.
  • The R icon is no longer visible for the payment because it has been completely refunded.