Broadband Internet

Broadband Internet service is the most used form of Internet access because of its high access speeds; it is offered in four different forms, DSL (or Digital Subscriber Line), fiber-optic, cable, and satellite.


Card Present Transaction

Credit card or debit card transaction (conducted face-to-face with a merchant) during which the cardholder is physically present and therefore his or her card is seen and swiped or processed using the chip.

Card Swiper

Card Swiper refers to the magnetic strip card swiper (non EMV).

Category Codes (Cat1, Cat2, Cat3)

Category Codes (Category 1,Category 2,Category 3) are set up by you. Category 1 are your Revenue buckets. Categories 2 and 3 are used for filtering and sorting. For complete details, reference our Customize Drop Down List article.

Class Listings Tables

Class Listings Tables are a list of your available classes, and information about each one, displayed directly on your own webpages. The class information is updated automatically in REAL TIME so families view the current information.


CMS (Content Management System) website (such as Joomla, Chalkjock, Wordpress, and hundreds of others)


A Customer Relationship Management (CRM) system helps manage customer data. It supports sales management, delivers actionable insights, integrates with social media and facilitates team communication.

CSV File

A CSV is a comma separated values file which allows data to be saved in a table structured format. CSVs look like a garden-variety spreadsheet but with a .csv extension.


Data Center

A data center is a facility housing many networked computers that work together to process, store and share data. Most major tech companies rely heavily upon data centers as a central component in delivering online services.



The process of submitting a group of credit cards and / or bank account drafts for payment. In Jackrabbit, this is done via Transactions > Process Credit Cards/Bank Accts.


Electronic Commerce (eCommerce) is simply a way of conducting business over the internet. Jackrabbit allows for both credit card and bank account processing.


EMV is a new card technology designed to decrease fraud using a chip card terminal.


An ePayment is a credit card or a bank draft / eCheck transaction. ePayments are sent from Jackrabbit through your gateway to the merchant processor who settles the payment.

ePayment Partner

Jackrabbit works with specific providers to offer online payments through the database. Code is written for each provider to allow Jackrabbit to 'talk' to their gateway. See Contact an ePayment Partner for information.

ePayment Schedule

Located on each family's Billing Info tab, this field defines when the family pays. Examples are 1st of month, 15th of month, etc. Use ePayment Schedule to isolate specific payment schedules when eBatching eCommerce transactions in Tools > Process Credit Cards/Bank Accts.


Enterprise Resource Planning (ERP) systems use the same database throughout an entire company to store various types of data for different computerized functions.

Existing Customer

An existing customer is someone who has already gone through the registration process and has a Family record in your database. An existing customer can be either active (students enrolled in classes) or inactive (no students currently enrolled in classes).


Fixed Fee

A fixed fee can be created for a family or for individual students and can be used when the typical tuition that would post (using Post Tuition Fees) is not appropriate.



A gateway is essentially a translator between Jackrabbit and your merchant account. A gateway charges for this service.

Global Search

2 search fields above the Jackrabbit menu bar that allow you to search your entire database for either a person (by name, email, phone) or a class.


IIF File

The IIF file format, Intuit Interchange Format, is a proprietary text file used by Intuit's QuickBooks software for importing and exporting lists and transactions.


Intercom is a customer messaging application that has been embedded into Jackrabbit. It is used to broadcast messages with important information about enhancements, new trainings available, etc.


Merchant Account

A merchant account is a type of bank account that allows the acceptance of eCommerce transactions. A merchant account charges for this service.

Merchant Processor

Your gateway translates credit card transaction requests into 'banking' language and sends it to the merchant processor. The merchant processor works with the card issuing bank to settle the transaction. The merchant processor's accepted or declined response is sent back to the gateway.


Org ID

Each database has a unique 5 or 6 digit organizational identification number, called an Org ID. Go to Tools>Online Web Registration and yours is shown in blue.



The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment

PDF File

PDF (Portable Document Format) is the global standard for sharing files. To view / print PDF files, PDF reader software is required. This software typically is pre-loaded on computers but if you do not have a reader installed there are many readers that can be downloaded free (Adobe, Foxit, Google).

Primary Card

If you allow families to maintain multiple cards on file, the Primary Card is the family's main card on file. This card is used when processing batch payments.


Post Tuition Fees (PTF) is used when your tuition structure is based on the class tuition fee. Use Post Tuition Fee to post tuition to multiple families. (Transactions > Post Tuition Fees)


Post Tuition Fees by Total Hours (PTFH) is used when your tuition structure is based on the total number of hours a student or a family of students is in class(es) over a period of time. Use Post Tuition by Total Hours to post tuition fees for multiple families. (Transactions > Post Tuition by Total Hours)


SSL Certificate

SSL stands for Secure Sockets Layer. It is a protocol for securing and authenticating data on the Internet. When installed on a web server, an SSL Certificate activates the padlock and the https protocol and allows secure connections from a web server to a browser.

Staff Portal Login ID

A Staff Portal Login ID only allows access to the Staff Portal.This ID alone does not allow access to your database allowing you to protect sensitive data.

Support Button

The Support button can be found by clicking on the ?Help button in your database. You may click on Submit a Ticket to submit an email ticket, click Quick Chat to chat online with a Support Representative, or click Request a Call to request a call from a Support Representative.

System Administrator

Your organization should assign a System Administrator and ensure that all permissions are activated for their User ID.



Transport Layer Security (TLS) is an encryption protocol approved by the Payment Card Industry. It keeps customer data safe through encryption and ensures no third parties can eavesdrop or tamper with messages when servers and clients communicate.


Undeposited Funds

A QuickBooks account used to track customer payments until they are deposited in the bank.

User ID

A Jackrabbit User ID and password are the keys to your database; these credentials give a User the ability to log into your database. Users can be limited as to which areas of your database they are able to work in with User Permissions.


Virtual Terminal

A virtual terminal (VT) is an online access point offered by your gateway provider. Typically, virtual terminals offer the option of processing cards outside of Jackrabbit as well as transaction reporting features.


Web Graphic URL

A Web Graphic URL offers you the opportunity to create and use special images and graphics for specific events. For example, you may have a special image that you use for birthday parties and a different image that you use for open houses. In order for the image to be displayed on your event registration form, it needs to reside somewhere on the internet and have a URL (a web address that usually starts with http://).

Web Registration Form

Allow new customers to create an account online. Families can register multiple students in multiple classes on a customizable one page form which includes legal agreements and payment information.

Wildcard Search

Wildcards are used in search terms to represent one or more other characters. An asterisk (*) may be used to specify any number of characters so the full name doesn't have to be entered.