General FAQ

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What internet browser should I use? 

We want you to have the BEST Jackrabbit experience possible while being safe and secure online!  Therefore, we recommend you stay up-to-date by using the latest version of the following recommended browsers:

• Google Chrome
• Mozilla Firefox 
• Microsoft Edge
• Safari 

To determine what browser version you are using, go to https://www.whatismybrowser.com. 

To locate the most recent browser versions available, visit https://www.whatismybrowser.com/guides/the-latest-version/.

How much bandwidth (internet speed) do I need?

Bandwidth refers to the amount of data that can flow through an internet connection in a given period of time. The company that provides you with internet service is called an Internet Service Provider (ISP).

We recommend at least 5 Mbps (Megabits per second) download speed in order to have a good user experience, preferably hard wired via Ethernet. Wireless connections can be dropped and will lose speed when there is high traffic. 

Check your current speed by going to www.speedtest.net.

If you do not have at least 5 Mbps download speed, contact your Internet Service Provider to increase your bandwidth.

We offer a free Jumpstart Coach Program which is designed to help new users get set up for success. Click here for more information on the program and to book your first call.

As a Jackrabbit User you may need to log in to multiple places, depending on your role. Understanding what you need to accomplish will help with where to go and when! 

• Jackrabbit Database User Login: primarily used by owners, managers, and office staff for daily tasks.
• Clock login: used by parents or staff to check students in or out and by staff to clock in and out.
• Billing Portal Login: used by owner or administrator to update billing and contact information for your Jackrabbit subscription.
• Parent Portal Login: used by your families to enroll, make payments, agree to legalese and more.

When logged into your Jackrabbit database, click thebutton on any page to access your options for contacting the Support Team.

Support Contact Options

Submit a Ticket 

Support tickets allow the Support Team to log into your database, research, or re-route your issue to a specialist. Correspondence is through email.

Jackrabbit Support is open Monday through Friday 8am to 8pm ET.

Live Chat

Live Chat is for SIMPLE questions on basic topics.

Live Chat is open Monday through Friday 10 am to 6 pm ET.

Request a Call

Request a Call is for general questions, Posting Tuition fees, ePayments, Quickbooks, Database Review/Checkup Calls and other concerns you may have.

Request a Call is open Monday through Friday 10 am to 6 pm ET.

Jackrabbit offers several ways to take note of important information. 

Here is a key to where those notes can be seen:

If you are logged into Jackrabbit and are not active within a 2 hour window, you will be automatically logged out.

The time fields in Jackrabbit are 'masked' to force the correct format which is the 12 hr format with am and pm. Military time is not accepted. The mask will prompt you for the time of day and either an 'a' or a 'p'.  Note when entering 1 o'clock times: you must either enter a "0" before the 1 or enter the ":" after the 1.

The globe icon is an indicator that the phone number field is in 'masked' mode and follows the standard US and Canada format of (###)###-####. Jackrabbit adds the ( ) and - for the user so that phone numbers remain consistent throughout your database. When a user hovers over the phone field, the masking format (###)###-#### appears. US and Canadian organizations are automatically pre-set to masked mode, however, international phone numbers that are not in the standard masked format can be entered by clicking the globe icon to 'turn off' masked mode. When masked mode is turned off, it is called international mode.

Tips for Masked Mode (globe icon appears)

• Cell phone fields allow entry of 10 digits only (no letters/symbols).
• Home, Work, Fax, and Other phone fields will allow the user to enter the 10 digits first and then 10 letters/symbols. This allows the user to enter a note about the phone number. For example, you might enter (555)555-5555 Call first! in the field.

Tips for International Mode (no globe icon appears)

• Cell phone fields allow entry of 10 digits only (no letters/symbols).
• Home, Work, Fax, and Other phone fields allow the user to enter 20 characters (digits, letters, symbols).

If masking is on and a phone number is entered in an incorrect format, Jackrabbit will highlight the field red and will not allow the page to be submitted or saved until the number is correctly entered.

In order to use the organization logo on statements and other areas of your Jackrabbit database, it must be uploaded in a jpeg, gif, or png format and be no larger than 170 pixels in height and 300 pixels in width. Use photo editing software to resize a logo (MS Paint, MS Photo Editor, PhotoShop, etc.). Once properly sized, the logo can be saved to your Jackrabbit database using the steps provided in Organization Logo. Logos saved as PNG format will not display on printed statements. If you plan to print statements, use a JPEG or GIF image.

We don't recommend that you delete any of your previously created drop-down values because you may need them for reporting purposes. Many of the drop-down values can be hidden, so that they won't appear in any drop down-lists in Jackrabbit. 

These drop-downs can be hidden:

• Categories 1, 2 and 3
• Class Session
• ePayment Schedule
• Family Source 
• Payment Method 
• Transaction Subtypes
• Transaction Types

To hide a drop-down value go to Tools > Edit Settings > Drop Down Lists and select one of the values with the Hide option. Check Hide from users and Hide from customers next to any of the drop-downs you don't want displayed any longer. Save Changes. The hidden values will no longer appear in the drop-down choices for Jackrabbit users or parents when using the Web Registration Form or the Parent Portal. Uncheck a value and save changes to make it visible again.

The most recent Jackrabbit enhancements are always displayed on your organization's Executive Dashboard. As well you can see a listing of enhancements from the Tools menu > Recent Enhancements.

For help integrating Jackrabbit with your website, contact our Integration Team directly at onlinereg@jackrabbittech.com.

When determining if your website will integrate with Jackrabbit, the basic answer is always "yes".  All websites support basic LINKS (hyperlinks) to other webpages.  

Our Class Listings Tables module, which is optional, uses javascript to run directly on your own webpage, so if your site doesn't allow javascript then you will need to use an alternative method for that module.

 Here is how Jackrabbit's 5 online modules integrate with your website: 

1. Registration Form: a LINK to a form that NEW customers use to create their account (and enroll into classes).
2. Parent Portal: a LINK to a login page where the existing customers log into their account to manage their account online (and enroll into more classes).
3. Event Calendar (optional): a LINK that opens a calendar showing special Events (not classes).
4. Class Listings Tables (optional): html javascript codes that allow you to create custom table grids of your classes that can be embedded directly on your webpages (if your website allows javascript).   We have alternative methods if your site doesn't allow javascript.

When determining if your website will integrate with Jackrabbit, the basic answer is always "yes".  All websites support basic LINKS (hyperlinks) to other webpages.  

Our Class Listings Tables module, which is optional, uses javascript to run directly on your own webpage, so if your site doesn't allow javascript then you will need to use an alternative method for that module.

 Here is how Jackrabbit's 5 online modules integrate with your website: 

1. Registration Form: a LINK to a form that NEW customers use to create their account (and enroll into classes).
2. Parent Portal: a LINK to a login page where the existing customers log into their account to manage their account online (and enroll into more classes).
3. Event Calendar (optional): a LINK that opens a calendar showing special Events (not classes).
4. Class Listings Tables (optional): html javascript codes that allow you to create custom table grids of your classes that can be embedded directly on your webpages (if your website allows javascript).   We have alternative methods if your site doesn't allow javascript.

When determining if your website will integrate with Jackrabbit, the basic answer is always "yes".  All websites support basic LINKS (hyperlinks) to other webpages.  

Our Class Listings Tables module, which is optional, uses javascript to run directly on your own webpage, so if your site doesn't allow javascript then you will need to use an alternative method for that module.

 Here is how Jackrabbit's 5 online modules integrate with your website: 

1. Registration Form: a LINK to a form that NEW customers use to create their account (and enroll into classes).
2. Parent Portal: a LINK to a login page where the existing customers log into their account to manage their account online (and enroll into more classes).
3. Event Calendar (optional): a LINK that opens a calendar showing special Events (not classes).
4. Class Listings Tables (optional): html javascript codes that allow you to create custom table grids of your classes that can be embedded directly on your webpages (if your website allows javascript).   We have alternative methods if your site doesn't allow javascript.

Jackrabbit provides links or HTML codes that you (or your webmaster) place into your web editor to integrate (display and use) features with your website. 

As long as your website will allow you to LINK to another external webpage, you can use all four Online Integration modules. Note: The Class Listing module is designed to be scripted into your own webpage, but, if your website doesn't allow scripting, you can still use an alternate version of it.

Web Registration Form

https://app3.jackrabbitclass.com/regv2.asp?id=XXXXXX

Parent Portal

https://app.jackrabbitclass.com/jr3.0/ParentPortal/Login?orgID=XXXXXX

Class Listings Tables

https://app.jackrabbitclass.com/jr3.0/Openings/OpeningsDirect?OrgID=XXXXXX

Events Calendar

https://app.jackrabbitclass.com/eventcalendar.asp?orgid=XXXXXX

Remember, each website is unique and it is your webmaster who can add "flair" to your integrations. Also, Jackrabbit has an Integration Team that can assist you or your webmaster with set up on any of these modules - for free! (See the Integration Assistance page after you have reviewed the FAQs for the particular module).

Currently, Jackrabbit offers direct integration with QuickBooks Desktop and Online versions only. Throughout Jackrabbit, however, there are many reports that can be exported into other systems such as a CRM or ERP system.