Legacy Care HC
Refine
Getting Started in Jackrabbit
Help Articles
Submit a Ticket
Table of Contents
Table of Contents
Toggle navigation
Refine
Getting Started in Jackrabbit
Help Articles
Submit a Ticket
Refine
Getting Started in Jackrabbit
Help Articles
Submit a Ticket
Home
Glossary
Getting Started in Jackrabbit
Import Your Data into Jackrabbit
Import Your Data - An Overview
Data Requirements for Import
Import Data - FAQs
How do I export my data OUT of my current software program?
Where do I send my files?
Can I send my Mailing List or Registration Form for uploading?
The import service is free, correct?
How long does it take for you to import my data?
How will I know when my import is finished? And what to do after it is in?
Is there anything I can do while I am waiting on my import to complete?
I don't have an existing spreadsheet of my data. Do you have a recommended or sample spreadsheet that I can use?
Can I import my data myself?
Can family data be imported directly into the Lead File?
Do you import any financial data?
If our files don't contain the current family balance, how do I get this information into each family?
We use UK date format of dd/mm - is that a problem?
What if I have several Locations, each with a different file? Is there a charge for multiple files due to multiple Locations?
What if we import during a Free Trial, and by the time we purchase Jackrabbit, our current data has significantly changed?
After the import is complete, can I send another file that can add more information to the families that were previously imported?
Do I have to import my new families every month?
I used the Import spreadsheet to import my Skills but nothing imported - what could be wrong?
Can the Skills be imported directly into my classes or students?
The Basics
Log In and Out of Your Database
Jackrabbit User ID Passwords
The Four Main Areas Where Jackrabbit Stores Your Data
Consistent Data Leads to Consistent Results
Navigating in Jackrabbit
Search for People or Classes in your Database
Working with Grids in Jackrabbit
Notes in Jackrabbit - Family, Student, Class, and Staff
Resources in Jackrabbit - Family, Student, Class, and Staff
User Permissions for Jackrabbit Resources
Organization Set Up
Address Settings
Email Notification Settings
Tax Settings
Time Zone & Date Settings
Customize Drop-down Lists
Customize Drop-down Lists - An Overview
Class Categories - Category 1, 2, and 3
Class Sessions
Tuition Cycle
Transaction Type
Transaction Subtypes
Additional Settings
Hours of Operation
Hours of Operation - An Overview
Set Up Hours of Operation
Delete / Edit Hours of Operation
Schedule Templates
Schedule Templates - An Overview
Create Schedule Templates
Delete / Edit Schedule Templates
Mark a Template Public or Private
Billing Setup - Student vs Class Based Billing
Student Based Billing or Class Based Billing
Tuition Rates in Student Based Billing
Class Fees in Class Based Billing
Tuition Rates
Tuition Rates - An Overview
Tuition Rate Settings
Tuition Cycle
Rounding Times and Amounts for Tuition Rates
Rounding Rule Details for Tuition Rates
Types of Tuition Rates
Actual Tuition Rates
Scheduled Tuition Rates
Actual Outside of Scheduled Tuition Rates
Fixed Tuition Rates
Add a Tuition Rate to a Student
Tuition Rate Examples
Add Staff / Instructors
Add Classes / Lessons
Add Classes - Overview
Add a Class from the Classes Menu
Add a Class from the Weekly Calendar
Class Fields Explained
Add a Family (Account)
Help Articles
The Executive Dashboard
The Executive Dashboard - An Overview
The Weekly Calendar - Your Command Central
Dashboard Alerts
Revenue Summary on the Dashboard
Tasks on the Dashboard
Aged Accounts on the Dashboard
Key Metrics on the Dashboard
Announcements on the Dashboard
Keep up with Enhancements on the Dashboard
Families / Accounts
The Family Record
Add a Family (Account)
Edit a Family Name
Delete a Family
Jackrabbit's Duplicate Family Detection
Merge Duplicate Family Records
Active vs Inactive Families
Work with Contacts in the Family Record
Special Settings - Problem Accounts (Families)
Family Reports
Search Families Report
List Active / List All Families Reports
Aged Accounts Report (Who Owes you Money - Summary)
Aged Accounts Details Report (Who Owes you Money - Detail)
Family Balance Summary Report
Statements / Invoices
Statements / Invoices Default Settings
Print Multiple Statements / Invoices
Email Multiple Statements / Invoices
Year End Tax Statements
Print or Email Individual Statements/Invoices
Family ePayment Listing Report
Family Address Listing Report
Contact Listing Report
Family Mailing Labels
Source (Family Referral) Report
Email Listing Report
Family FAQs
Students
The Student Record
Add a Student
Edit Student Information
Delete a Student
Student Skills/Levels
Student Skills/Levels - An Overview
Skill/Level Categories
Create Skills/Levels
Delete Skills/Levels
Add Skills/Levels to Classes
Add or Update Student Skills/Levels Individually
Add or Update Student Skills/Levels in Mass
Delete a Student's Skills/Levels
Student Reports
Student Reports - A Video Overview
Search Students Report
List Active / List All Students Reports
Student Skills/Levels Search Report
Who's Scheduled to be Here Report
Student Detail Report
Student Info Sheets
Immunization/Requirement Report
Student Tuition
Student Labels
Student FAQs
Classes / Lessons
The Class Record
Class Fields Explained
Add Classes/Lessons
Add Classes - An Overview
Add a Class from the Classes Menu
Add a Class from the Weekly Calendar [parent]
Edit and Copy Classes
Edit a Single Class
Edit Multiple Classes at Once
Copy a Single Class
Copy Multiple Classes at Once
Delete a Class
Transition to a New Session of Classes
Archive Classes
Archive Classes - An Overview
Archive Dashboard Alert
Archive a Single Class
Archive a Group of Classes
Restore an Archived Class
Email an Archived Class
List / Search Archived Classes
Class Sign In / Out Sheets
Class Lesson Plans
Lesson Plans - An Overview
Create a Master Lesson Plan
Copy a Master Lesson Plan into a Class
Add a Lesson Plan Directly to a Class
Class Calendars
Class Calendars - An Overview
The Weekly Calendar - Your Command Central
Daily Calendar (Day View)
Room View Calendar
Monthly Calendar
Class / Lesson Reports
Search Classes Report
List All / List Active Classes
Class Schedule
Class Rolls Report
Weekly, Daily, and Monthly Schedule
Openings (Classes With)
Search Wait List / Wait List with Openings
List Archived Classes
Class Skills/Levels Report
Class / Lesson FAQ
Staff / Instructors
The Staff Record
Add a Staff Member / Instructor
Delete a Staff Member / Instructor
Assign Staff / Instructors to Classes
Remove (Unassign) Staff / Instructors from a Class
Staff / Instructor Skills
Staff / Instructor Certifications
Staff Availability
Staff Availability - An Overview
Add Standard Hours to a Staff Member's Availability
Add Exceptions to a Staff Member's Availability
View Staff Availability / Exceptions
Staff Compensation / Pay Rates
Staff / Instructor Reports
The Search Staff Report
List All / List Active Staff
Instructor Schedules
Staff Pay Rate Report
Instructor Scheduled Time Report
Staff / Instructor FAQ
User Permissions for Certifications
Scheduling & Enrollment
Schedule a Student
Schedule a Student from within Jackrabbit
Methods for Staff to Schedule a Student
Schedule a Student into Classes using Jackrabbit's Calendars
Student Scheduling in the Parent Portal
Drop or Transfer a Student
Drop an Individual Student from a Class
Mass Drop Students from a Class
Future Drop Dates (Schedule End Dates)
Change a Student's Schedule in a Class
Delete a Schedule - Added in Error
Transfer a Student to Another Class
Report/Track Dropped and Transferred Students
Future Enrollment
Create a Future Enrollment
View Future Enrollments
Delete a Future Enrollment
Report/Track Future Enrollments
Wait List Enrollment
Add a Student to a Waitlist
Schedule a Student from a Wait List
Delete a Student from a Wait List
Email Wait Listed Students
Search/Report Wait Lists
Allow Online Registration to a Wait List
Fees, Payments, Refunds, and Credits (Transactions)
Post Fees (Bill Customer)
Post Tuition Fees
Post Tuition using Student Based Billing
Tuition Rates in Student Based Billing
3rd Party Agency and Split Family Billing
Post Student Tuition Fees - The Function (Transactions Menu)
Post Tuition Using Class Based Billing
Class Fees in Class Based Billing
How Jackrabbit Calculates Post Tuition Fees
Tuition Defaults in Post Tuition Fees
Fixed Fees with Class Based Billing
Fixed Fees - An Overview
Family Fixed Fees
Student Fixed Fees
Add a Family Specific Discount
Post Tuition Fees - The Function (Transactions Menu)
Tuition Fees - Duplicate Fee Detection
Post Other Fees (Non Tuition)
Post a Fee with the Make Sale/Post Fees Button
Post Fees to a Family (Transactions menu)
Post Class Transactions
Post Annual Fees
Post Late Fees (or Misc Fees)
Enter Payments
Post an Individual Payment
Post Multiple Payments at Once with Process Credit Cards/Bank Accounts (Batch ePayments)
ePayments (Credit Card/Bank Account payments)
Payment Receipts
General Payment Receipt Settings
Print / Email Receipt When Posting a Payment
Print / Email Receipt From the Transactions Tab
Manage Email Notifications (ePayment Receipts)
Prepayments and Overpayments
Payment Examples - Individual Payments
Example of a Check Payment - Entire Balance Paid
Example of a Check Payment - Applied to a Specific Fee
Example of Split Payment - Entire Balance Paid
Example of a Credit Card ePayment - Entire Balance Paid
Refunds and Voids
Refunds - An Overview
Refund - Original Payment was Cash or Check
Refund or Void an ePayment (Original Payment was Credit Card or Bank Draft)
Refund/Void ePayments - An Overview
User Permissions Required to Refund or Void an ePayment
Void a Credit Card Payment that Hasn't Settled with the Processor
Refund a Credit Card Payment that Has Settled with the Processor
Refund a Settled Credit Card Payment with a Different Payment Method
Bank Draft/ACH Payment Refunds
Bank Account / Bank Draft Refunds
Void / Refund ePayment Receipts
Store Refunds
Refunds and Revenue Reports
Refund Examples
Refund Example - Family Overpaid and Wants a Full Refund
Refund Example - Family Paid Fee Early in Error, the Fees are Still Due
Refund Example - Family Paid Fees and is Eligible for a Partial Refund, Fee will No Longer be Owed
Refund Example - Family Paid Fees With Credit Card and is Eligible for a Partial Refund
Refund Example - Family Paid Early in Error (with Credit Card), the Fees are Still Due
Refund Example - Family Paid with Credit Card and is Eligible for Refund, Original Credit Card Cancelled
Refund Example - An Item was Sold Through the Store and Customer Wants a Refund, Item Returned to Inventory
Refund Example - Family Owes Tuition Fee and also Purchases a Store Item, They are Double Charged for the Item in Error
Refund Example - Family Purchases 2 Items - 1 Item is Defective and Refunded, Item Not Returned to Inventory
Refund FAQs
Post a Non-Monetary Credit to an Account (Family)
Account Credits (Non-Monetary) - An Overview
Set up Drop-down Lists for use with Account Credits
Post a Credit - Miscellaneous Credit Example
Post a Credit - Groupon Credit Example
Post a Credit - Fundraising Credit Example
Reports for Account Credits (Non-Monetary)
Find Unapplied Credits and Apply to Fees
User Permissions for Find Unapplied Credits (Transactions Menu)
Edit Transactions
Delete Transactions (Fees and Payments)
Delete an Individual Fee
Delete Tuition Fees (Transactions Menu)
Delete Multiple Transactions (undoing non-tuition related posted fees)
Delete a Payment
Find a Deleted Transaction in Jackrabbit
Write Off a Bad Debt
Record an NSF (Bounced Check)
Charge Tax on Fees
Set Up / Edit Fee Tax Details
Make Sale/Post Fees - Add Tax in the Post Fees Section
Tax Tuition and Enrollment Fees
Transaction Reports
Transactions FAQs
Revenue and Accounting in Jackrabbit
Accounting in Jackrabbit - An Overview
Linking Fees and Payments in Jackrabbit
Fee Linking Explained - Applying Payments to Fees
Locate and Correct Unlinked Transactions (Fees & Payments/Credits)
Why do I Have Unapplied Payments?
Use the Paid Fees Report to Locate Unapplied Payments
Use the Transactions Search Report to Locate Unapplied Credits
The View Unapplied Credits & Unpaid Fees Button (Family record)
Transaction Linking FAQs
Financial Reports
Financial Reports - An Overview
Revenue Reports
Class/Event Revenue Summary Report
Deposit Slip Report
Fee Summary Report
Paid Fees Report
Payment Method Summary Report
Revenue Snapshot Report
Revenue Summary Report
Revenue Reconciliation Reports
Accounts Receivable / Collection Reports
Aged Accounts Details Report
Aged Accounts Summary Report
Family Balance Summary Report
Fee Summary Report
Statements / Invoices
Email Multiple Statements / Invoices
Statements / Invoices Default Settings
Print or Email Individual Statements / Invoices
Print Multiple Statements / Invoices
Year End Tax Statements
QuickBooks Integration
QuickBooks Financial (Revenue) Integration - An Overview
Export Revenue from Jackrabbit to QuickBooks Desktop
Export Revenue to QuickBooks Desktop - A Video Overview
Assign / Edit QuickBooks (Desktop) Accounts
Download IIF File (Revenue) - QuickBooks Desktop Export
Import IIF File (Revenue) in QuickBooks Desktop
Export Revenue from Jackrabbit to QuickBooks Online
Export Revenue to QuickBooks Online - A Video Overview
Connect Jackrabbit to QuickBooks Online - The 1st Step
Assign/Edit QuickBooks (Online) Accounts
Export your Revenue to QuickBooks Online
Undeposited Funds & the QuickBooks Bank Deposit
QuickBooks Integration FAQs
For the Bookkeeper and Beyond
Transfer Your Financial Information from Jackrabbit to an Accrual Accounting System
Convert Cash Accounting Records to Accrual at Period End
Bank Reconciliation When Using ePayments
Reconcile Bank Drafts with Bank Statements
Accounting Controls in Jackrabbit
Help with Accounting in Jackrabbit
ePayments in Jackrabbit (Credit Card & Bank Account Draft)
ePayment Resources
ePayments - An Overview
Understand ePayments
How ePayments Work
PCI Compliance
Virtual Terminals Explained
Get Set Up for ePayments
User ID Permissions for ePayments
Manage Credit Card & Bank Account ePayment Settings
Manage Email Notification Settings (ePayment Receipts)
Set a Settlement Schedule for your Gateway
Using ePayments with Multiple Locations
Use ePayments in Jackrabbit
Manage Credit Cards & Bank Accounts in the Family Record
Add a Credit Card to a Family
Multiple Cards per Family
Edit a Credit Card on a Family
Delete a Credit Card from a Family
Add a Bank Account to a Family
Edit a Bank Account on a Family
Delete a Bank Account from a Family
Process an ePayment for One Family
Process a Single ePayment - An Overview
Process a Single Credit Card
Use Card/Acct on File Button (Process a Saved Credit Card)
Use New Card Button (Process an Unsaved Credit Card)
Save & Make Another Payment (Split a credit card payment with another payment method)
Process a Single Bank Account Draft
Process ePayments for Multiple Families
Process Credit Card/Bank Account Payments in a Batch
Before You Begin with Batch ePayments
Process Credit Cards/Bank Accts
Undo Multiple Incorrect Credit Card/Bank Acct Transactions
Void / Refund ePayments
Record an ePayment Chargeback
Credit Card Decline Codes
EMV Chip Cards
EMV Chip Cards - An Overview
Requirements for Processing EMV Chip Cards
Set Up Your EMV Card Terminal
Process an EMV Chip Card Payment in Jackrabbit
Terminal ePayment Exception Report
Reconcile Bank Drafts with Bank Statements
Draft Bank Accounts Using NACHA Files
The True Cost of Credit Cards - Understanding Your Quoted Rate
ePayment FAQs
Online Integration: Web Reg, Parent Portal, Class Listings Tables, and Events Online
Website / Online Integration - An Overview
Online Web Registration
The Online Web Registration Form - An Overview
Customize Your Web Registration Form
Online Web Registration Settings
Web Registration Form - Field Options / Labels
Web Registration Form - Agreement Text (Legalese)
Web Registration Form - Ability to Enroll in a Class
Web Registration Form - Scheduling Options
Option 1 - Do Not Auto Enroll - By Request Only
Option 2 - Require Class and Template
Option 3 - Require Class, Template Optional, Pick Times
Modify the Class Search Page in the Web Registration Form
Manage Credit Card & Bank Account ePayment Settings
Test Your Web Registration Form
Link to Your Web Registration Form
Web Registration Form Submission
Web Registration Confirmation Email
Track Online / Web Registrations
View Online / Web Registrations
Prevent Class Enrollment During Online Registration
Hold a Soft Launch for your Online Web Registration Form
Online Web Registration FAQs
Parent Portal
The Parent Portal - An Overview
Get Started with the Parent Portal
Set up Your Parent Portal
Test Your Parent Portal
Link to Your Parent Portal
Introduce your Parent Portal / Instructional Video
Parent Portal - Your Customers' First Log In
Parent Portal - Screens and Menus
Parent Portal - The Dashboard
Communication in the Parent Portal
Parent Portal Communication - An Overview
Send a Private Message to a Specific Family's Parent Portal
Send a Public Message to all Parent Portals - News & Announcements
Parent Portal Announcements - How to Insert Images and Link to Documents
Enrollment in the Parent Portal
Parent Portal - Enroll a Student into a Class
Parent Portal - Enroll for an Event
Priority Enrollment in the Parent Portal
ePayments in the Parent Portal
Parent Portal ePayments - An Overview
Manage Credit Card & Bank Account ePayment Settings
Test a Parent Portal ePayment
Manage Credit Cards in the Parent Portal
Legal Policies and the Parent Portal
Options for Viewing the Activity in your Parent Portal
Parent Portal Troubleshooting
Use the Parent Portal Log to View Portal Activity
Parent Portal Information on the Contact Page
Parent Portal Password Reset Issues
Test Access to Your Parents' Portals
Multiple Incorrect Parent Portal Password Attempts
Class Listings Tables
Class Listings Tables - An Overview
Customize Your Class Listings Tables with HTML Codes
Create Custom Class Listing Tables in 4 Steps
Filter (Group) Your Class Listings Tables
Hide Columns in Your Class Listings Tables
Add Columns to Your Class Listings Tables
Sort Rows in Your Class Listings Tables
Customize Scroll Bars and Colors in Your Class Listings Tables
Tricks for Query Strings
Class Listings Tables Without Javascript
Not Sure How to Get to Your Editor's HTML Mode?
Convert Traditional Table Codes to Mobile Friendly Table Codes
Class Listings Table FAQs
Events Online
Events Online - An Overview
Test Your Online Event
Link to Your Online Event
Filter Your Online Event Calendar
Link Directly to a Specific Event (Bypass the Calendar)
Events Online - Customer Submission
Prevent Duplication of Family Accounts with Online Event Registration
Track Online Event Registrations and Enrollment Details
Examples of Client Event Calendars
Events Online FAQs
Integration Assistance
Client Website Examples
Client Website Examples - Cheer and Gymnastics
Client Website Examples - Dance
Client Website Examples - Swim
Client Website Examples - Drama and Theater
Client Website Examples - Learning, Languages, and Education
Client Website Examples - Music
Client Website Examples - Multi-Sport or Multi-Discipline
Client Website Examples - Child Care
Client Website Examples - Specialty & Highly Customized Integration
Website Developer Referrals
The Jackrabbit Badge
The Clock
The Clock - An Overview
Set Up the Clock
Create the Time Clock User ID (Step 1)
Set Permissions for Regular User IDs (Step 2)
Organizational Clock Settings (Step 3)
Assign PINs to Existing Contacts and Staff (Step 4)
PINs and Pickups
PINs and Pickups - An Overview
Staff PINs
Contact PINs
Group PINs
Group PINs - An Overview
Create a Group PIN
Add Students (Pickups) to a Group PIN
Remove Students (Pickups) from a Group PIN
Delete a Group PIN
Report on Group PINs
Student Pickups
Using PIN Barcodes
Messaging in the Clock
Individual Family Messages in the Clock
Individual Staff Messages in the Clock
Group Family and Staff Messages in the Clock
Group Staff Messages in the Clock
Launch the Clock
Launch the Clock - An Overview
Multiple Clock Locations
Save and Launch the Clock as an App on a Mobile Device
Save and Launch the Clock from your Desktop
Student Check-In / Out
Contact PIN Check-In / Out Using the Clock
Group PIN Check-In / Out Using the Clock
Student Check-in / Out by Administrator
Student Check-In / Out Using the Clock
Staff Clock-In / Out
Staff Clock-In / Out Using the Clock
Staff Clock-In / Out by an Administrator
Clock Reports
Failed Signouts
Here Now Report
Child Attendance Report
Absences Report
Staff Attendance Report
Pickups Report - Group PINs
PIN Report
Clock FAQs
Reports in Jackrabbit
The Reports Menu - An Overview
Find Reports (Reports Menu)
Favorite Reports (Reports Menu)
New Reports (Reports Menu)
All Reports (Reports Menu)
Work with Reports
How to Find the Reports You Need
Favorites (Report Criteria Templates)
Use Search Fields to Locate Information in Reports
Sort Your Report Data Using Column Headers
Button Options in Reports
Report Export Options
Report Output Formats
Family Reports
Search Families Report
List Active / List All Families Reports
Aged Accounts Details Report (Who Owes you Money - Detail)
Family Balance Summary Report
Statements / Invoices
Statements / Invoices Default Settings
Print Multiple Statements / Invoices
Email Multiple Statements / Invoices
Year End Tax Statements
Print or Email Individual Statements/Invoices
Family ePayment Listing Report
Family Address Listing Report
Contact Listing Report
Family Mailing Labels
Source (Family Referral) Report
Aged Accounts Report (Who Owes you Money - Summary)
Email Listing Report
Student Reports
Student Reports - A Video Overview
List Active / List All Students Reports
Search Students Report
Student Skills/Levels Search Report
Who's Scheduled to be Here Report
Student Info Sheets
Student Labels
Student Detail Report
Class Reports
Search Classes Report
List All / List Active Classes
Class Schedule
Weekly, Daily, and Monthly Schedule
Class Rolls Report
Openings (Classes With)
Search Wait List / Wait List with Openings
List Archived Classes
Class Skills/Levels Report
Enrollment Reports
Enrollment Reports - A Video Overview
Understand Enrollment Types
Drop History Report
Enroll History Report
Enrollment Detail Report
Enrollment Snapshot Reports
Requested Class Report
Event Reports
List Event Types
Event Detail Report
Event Sign In/Out Sheets
Event Online Registrations
Staff / Instructor Reports
Search Staff Report
List All / List Active Staff
Instructor Schedules
Staff Pay Rate Report
Instructor Scheduled Time Report
Clock Reports
Failed Signouts
Here Now Report
Child Attendance Report
Absences Report
Staff Attendance Report
Pickups Report - Group PINs
PIN Report
Transaction Reports
Search Transactions Report
Transaction Listing Report
Transaction Sub-type Listing Report
Transaction Summary Report
Terminal ePayment Exception Report
Financial Reports
Store / POS Reports
Sales Detail Report
Profit Report
Re-Order Alert Quantity
Store Item Tax Report
List Store Items
List Item Vendors
List Stores
Email Reports
Email Reports - A Video Overview
Email Listing Report
View Sent Emails
Sent Emails Report
Email Bounce Report
Scheduled Emails Report
Text Messaging Reports
View Texts Sent to a Family
Text Activity Report
Text Undeliverable Report
Who Opted In?
Reports FAQs
Store / Point of Sale
Store / Point of Sale - An Overview
Store Setup and Maintenance
Setting up Your Store - A Checklist
Things to Consider When Setting up the Store
User Permissions Required for the Store
Add Drop-down List Values for the Store
Add Item Vendors to the Store
Add Items to the Store
Delete Items from your Store
Item Barcodes for the Store
Add Additional Store Accounts
Make a Store Sale
Return a Store Item
Store Reports
Sales Detail Report
Profit Report
Re-Order Alert Quantity
Store Item Tax Report
List Store Items
List Item Vendors
List Stores
Store / POS FAQs
Sell Drop-in Classes in Jackrabbit
Sell and Track Punch Cards in Jackrabbit
Sell and Redeem Gift Cards in Jackrabbit
Accept Charitable Donations in Jackrabbit
Emailing in Jackrabbit
Email Guidelines
Opt-out of Mass Emails (Student and Contact)
Email Type - HTML or Plain Text
Send an Individual Email
Send a Mass Email (Email a Group)
Email Families
Email Student Schedules
Email an Archived Class
Email a Class
Email Staff
Email from Reports
Schedule an Email - Send Later
Schedule an Email to be Sent at a Later Time
Preview, Edit, or Cancel a Scheduled Email
Email Attachments and Images
Email Attachments and Images - An Overview
Upload and Manage Jackrabbit Files
Work with Jackrabbit Files - Attach Files and Insert Images
Link to a File in an Email Using Dropbox
Email Templates
Email Templates - An Overview
Customize / Edit a Jackrabbit Email Template
Create Your Own Email Template
Copy an Email Template
Delete an Email Template
Customize / Edit a Jackrabbit Email Template
Email Reports
Email Reports - A Video Overview
Search for an Email Address
View Sent Emails
Email Bounce Report
Scheduled Emails Report
Email Listing Report
Email FAQs
Troubleshoot Email
Increase Your Email Delivery Rate
Add Jackrabbit to Safe Senders List
Troubleshoot Problems with Email
Email Notification Settings
Texting in Jackrabbit
Texting in Jackrabbit - An Overview
User Permissions Required for Text Messaging
Get Set Up for Text Messaging with Twilio
Get Set Up for Text Messaging with Plivo
Opt-In Contacts & Students for Texting
Opt-Out Contacts & Students for Texting
Opt-In / Opt-Out Staff for Texting
Send Text Messages
Text a Group
Text an Individual or a Family
Text a Class
Text an Individual Staff Member
Text a Group of Staff
Replies to Your Text Messages
Text Messaging Reports
View Texts Sent to a Family
Text Activity Report
Text Undeliverable Report
Who Opted In?
Text Messaging FAQs
The Lead File
The Lead File - An Overview
Families Archived to the Lead File - What Information is Retained?
Add a Lead
Archive One Family to the Lead File
Archive Multiple Families to the Lead File (Mass Archive)
Add a Family Directly to the Lead File
Restore a Lead File Family to your Main Database
Contact Your Leads
Contact Leads - A Video Overview
Email an Individual Lead
Email a Group of Leads
Print Mailing Labels for your Leads
Search, List, and Export Leads
Lead File FAQs
User Permissions for the Lead File
Events
Events - An Overview
Add an Event
Add an Event - A Video Overview
Add an Event Step 1 - Create the Event Type
Add an Event Step 2 - Create Event Dates/Times
Work with an Event Date/Time
Event Notices (Event Date Status = Notice)
Register / Enroll in an Event
Enroll an Existing Customer into an Event from within your Database
Register a New Customer into an Event from within your Database
Event Registration via the Event Calendar (New Customers)
Event Enrollment via the Parent Portal (Existing Customers)
Post Event Fees
Post Event Fees - A Video Overview
Automatically Post Event Fees for Online and Portal Registrations
Isolate a Specific Event Date/Time to Auto-Post Event Fees
Manually Post an Event Fee
Event Calendar Views
Take Your Events Online
Event Reports
List Event Types
List (Event) Dates & Times
Event Detail Report
Event Sign In/Out Sheets
Event Online Registrations
Events FAQs
Manage Your Database
The System Administrator
Manage Jackrabbit User IDs
What is a Jackrabbit User ID?
Add/Revoke a Jackrabbit User ID
Permissions for Jackrabbit Users
Jackrabbit User ID Passwords
Clone a User ID
User ID Login Status
Change a User ID Name
Update a Jackrabbit User's Email Address
User ID Activity Tracking
Search User Activity
View User Activity
Manage Locations in Your Database
Locations in Your Jackrabbit Database - What Are They?
Add, Edit, or Delete a Location
Work With Multiple Locations in Your Database
Other Considerations When Using Multiple Locations in the Same Database
Revenue Tracking with Multiple Locations
Using ePayments with Multiple Locations
How to Know When Multiple Locations in One Database Is the Way to Go!
Multi-Location Revenue Reconciliation Reports
Database Settings
Organization Default Settings
Organization Default Settings - An Overview
Address Settings
Transaction Settings
Receipt Settings
Student Settings
Class Settings
Tax Settings
Time Zone & Date Settings
Drop-down Lists
Customize Drop-down Lists - An Overview
Class Category
Class Sessions
Class Status
ePayment Schedule
Family Source
Staff Certification Level
Skill/Level Categories
Payment Method
Transaction Subtypes
Transaction Type
Tuition Cycle
Additional Database Settings
Additional Database Settings - An Overview
Dashboard Announcements
Email Notification Settings
Hours of Operation
Immunization / Medical Requirements
Immunizations / Medical Requirements - An Overview
Create Immunization / Medical Requirements
Custom Due Dates for Medical Requirements
Record Fullfilled Dates for Immunization/Reqs
Immunization/Requirement Report
Organization Logo
Statement Settings
Text Messaging Settings
Schedule Templates
User-defined Fields
Tuition Rates (Student Based Billing only)
Manage your Jackrabbit Subscription Account
Jackrabbit Fees and Payment Policies
Manage your Subscription Account in the Jackrabbit Customer Portal
Jackrabbit's Referral Credit Program
How to Cancel your Jackrabbit Subscription
Change of Database Ownership
Jackrabbit Subscription FAQs
Troubleshoot Computer Issues
Security and Privacy in Jackrabbit
Privacy Policy
PCI Compliance
Security in Jackrabbit
GDPR - General Data Protection Regulation
Jackrabbit's Data Center
Submit a Ticket
Home
General FAQ
Share
Last Modified on 05/15/2020 3:47 pm EDT
-->