What and where is my Org ID?
Each database has a unique 5 or 6 digit organizational identification number, called an Org ID. Go to Tools > My Account or Tools > Online Web Registration and it is shown in blue.
How do I add my company logo onto the form?
Go to Tools>Edit Settings>Organization Logo and follow the instructions. Pixel size matters - keep it small!
How do I install the Registration Form link onto my website?
We recommend using the Class Listings Tables as they include the live "Register" link "built-in" to the left side of each class and are extremely customizable by you and also user-friendly for your customers. If for some reason...
Can I add a Facebook pixel to the Web Reg form?
No, at this time we do not have a way to add Facebook pixels, or other tracking cookies, into our registration forms.
How do I sell our "Store" items online?
Jackrabbit does not have any module for selling items online. It does not integrate with your website or Parent Portal. The only integration is class and event enrollment and account management.
What email is shown as the "from" address on the Customer's Confirmation email that they receive?
The confirmation and notification emails will come "from" the email address that you have set up in Tools > Online Web Registration > Settings in the Notification Emails field. If you have multiple Locations with different em...
Will the class Instructor be emailed when someone enrolls online into their class?
Yes, if you have that setting turned on. Reference the Send Enrollment Email to Instructors section from Organization Default Settings: Class Settings.
There is a "Comments" section near the bottom of the Class Web Reg form. If a customer enters comments here, where do those comments show up? Can I remove this box?
Information typed into the "Comments" text box on the Class Web Reg form will show up on the Family's Misc tab in the "Notes" text box area, as well as in the email notification that you receive. This Comment box is ha...