General ePayment FAQ

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I'm confused about how to set up ePayments and how to process them.
A great place to start is the Get Set Up for ePayments and Understand ePayments Help topics. Our ePayment Resources page pulls together all of our available education resources for ePayments - a one stop shop! If you need additional help, cl...
What if I have multiple locations and bank accounts? Can I still use ePayments?
It is possible to use ePayments with multiple merchant accounts in one Jackrabbit database.  See the Multiple Location ePayments topic for details.
I have a multi-location, multi-gateway set up. How do a switch a customer from one gateway to another?
Once a family's credit card has been vaulted, their credit card details are stored in your gateway's vault.  To switch a family from one vault to another requires several steps Make sure that the family is set to their original vault ...
How long does it take to set up ePayment processing in Jackrabbit?
The set up process with our Payment Partners may take 7-14 business days.  As soon as Jackrabbit receives your login credentials from the Payment Partner, we'll test the credit card processing connection.  Once the testing is successfu...
What is a virtual terminal or VT?
A virtual terminal is an online access point provided by your gateway provider.  It is a key tool when reconciling your bank as it offers detailed transaction reporting.  Additionally, ACH/eCheck voids and refunds are handled in your virt...
Can I schedule ePayment batches to occur automatically?
ePayments can not be scheduled to occur automatically. You must use Transactions > Process Credit Cards/Bank Accts  to a process a group of credit cards or bank accounts at once. The e-Payment Schedule field (found on each Family's ...
How do I stop a credit card payment once it has been submitted?
You are able to void or refund directly to the credit card by clicking the R  on the payment line. If the payment has not settled with the merchant processor you will be able to void the payment. If it has settled, you are able to initiate a...
How do I designate which types of credit cards and bank cards we accept?
You control which credit cards you will accept for payment when a customer uses the Online Web Registration form. Go to Tools > ePayments Settings > Credit Card & Bank Account Settings . Click the Manage Settings button. Click ...
If a family has both a credit card and a bank account on file, what determines which one is used?
The ePayment field determines whether Jackrabbit will attempt to process the credit card or the bank account. This field is located on the family Billing Info tab. Note: If both bank account & credit card details are entered for a family...
I am located in Australia, can I use ePayments in Jackrabbit?
Through our Payment Partners , SafeSave Payments and C&H Financial Services, both credit card and bank draft (eCheck) processing are available in Australia. Contact SafeSave Payments or C&H Financial Services to set up your gateway acco...
I am located in New Zealand, can I use ePayments in Jackrabbit?
Through our Payment Partners , SafeSave Payments and C&H Financial Services, both credit card and bank draft (eCheck) processing are available in New Zealand. Contact SafeSave Payments or C&H Financial Services  to set up your gatew...
When should I expect to receive funds processed as ePayments in Jackrabbit?
The standard time for deposit of funds with SafeSave and C&H Financial is 2-3 business days from your settlement time. For more details on settlement time, see Set a Settlement Schedule for your Gateway . For contact information, see ePayment...
Why not Square or Paypal?
Why you should use integrated ePayments in Jackrabbit
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