Clock FAQ

Articles

We need more than one Clock open at a time. Is that possible?
Yes. If you have more than one location or want families and staff to check in / out from multiple devices we can set you up with additional Clock IDs. Contact our Support Team (using the Support Button in your database) to request additional Time C...
How can I change or delete a PIN for a staff member or contact?
Staff Select the staff member from Staff > List Active Staff or List All Staff . On their Summary tab choose Edit beside the PIN. The Manage PIN pop-up box offers three options: Enter a new PIN of your choosing and Save . Click &n...
Can I prevent my staff from clocking in early?
No. Any staff member with a PIN can clock in at any time, regardless of their schedule. Use Staff Attendance Report to find and correct any early clock-ins.
How do we handle a one time pick up or drop off (example a visiting relative)?
When a person comes to your facility to check in or out a student and they are not a contact and will not be consistently checking in / out the student,  you can use One Time Check In / Out.  Rather than enter this person as a contact and ...
The clock does not display the correct date and/or time when opened. Where can I change this?
If the clock does not display correct information, check your clock settings in Tools > Edit Settings . Be sure the Default Time Zone setting and the Daylight Savings Time settings are correct and Save . You may need to log out of the clock and...
What would cause a student to not show up in the clock for check in?
There are a few places to check when students aren't showing up to be clocked in.  Often times this is related to the class. The start date and end date on the class should be a range that includes today's date. The student's sche...
Why isn't a certain Class displaying in the Clock for Students? The Students have a current Schedule for this Class.
If Start and End Dates are entered for your Class then the Class must be current (happening today) in order to be available for check-in. If a Class has a Start Date of tomorrow or later it will not display as it has not yet begun. If it has an E...
If a Student has multiple current classes how does Jackrabbit decide what class to display?
If the current time is before 12 Noon, then the Class enrolled in with the earliest Start Time is pre-selected. If the current time is after 12 Noon, then the Class with the latest time is pre-selected.
Why are numbers are being added into the PIN field automatically?
If the Clock PIN page opens and there are **** in the PIN field without anyone typing anything in, your browser likely has auto-fill enabled. Browsers that are set to remember passwords will automatically fill this field in. This is particularly c...
Why can't a parent see their balance when clocking in or out?
Only the Billing Contact on the account sees the Balance on the Clock In/Out screen. Since only one Contact can be the Billing Contact this means only one Contact will ever see the Balance on the Clock screen.
What is the easiest way to share PIN codes with parents?
First, make PINs visible in the Parent Portal, then you can direct them there! Go to Tools > Parent Portal > Settings and checkmark Show Contact PINs . You can then send out an email to everyone and include a link to your Portal login page....
Is there an App for the Clock?
The Clock is 100% mobile friendly - nothing to download from the App store. For faster access you can add the login page to the homescreen of any mobile device / tablet. See Save as Save and Launch the Clock as an App on a Mobile Device . ...
When I launch the Clock on my tablet, how do I get rid of the keyboard that pops up and covers the PIN pad?
If you are using a tablet, make sure it is in portrait mode to prevent the tablet's keyboard from covering the Clock PIN pad - using the tablet in landscape mode could cause the tablet keyboard to cover the PIN pad, making it difficult for the p...
How can a student check themselves in with a PIN?
In order for a Student to have a PIN, they must be added to the family as a contact.  First, create a new drop-down for Contact Type to identify the Student Contact by going to Tools > Edit Settings > Drop-down Lists > Contact Type...
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