Popular Articles

  1. Online Web Registration Settings

    Learn how the Class Web Registration Form can be customized
  2. Parent Portal Information on the Contact Page

    From the Contact page you can see the number of times they have logged into the portal and the last login date.  You can also reset the contact's portal password using the  Reset Portal Password button. This will generate a tempora...
  3. Who do I contact for help with my Jackrabbit subscription account?

    If you have questions about your Jackrabbit subscription account, or your access to your billing portal, contact our Care Billing Team directly at carebilling@jackrabbittech.com . They may also be reached by telephone at 704 895 4034 ext 103 or 145...
  4. Process Credit Card/Bank Account Payments in a Batch

    Watch a (3:27) video tutorial on Processing Batch Payments If your organization is set up to use Jackrabbit's ePayment functionality, processing multiple customer credit cards and / or bank drafts (e-checks) is handled using Transactions...
  5. Data Requirements for Import

    Please read the main Import Your Data page first. If you are currently using another software program, contact us   and if we have exporting steps we will send them to you, and then STOP HERE as you may not need to do this page. Otherwise...
  6. Contact Leads - A Video Overview

    Watch a (1:32) video tutorial on Contacting Leads and Restoring a Family ...
  7. Year End Tax Statements

    At the beginning of the year, you will likely have parents requesting some form of year-end tax information regarding their account with your school. If you go to Reports > All Reports > Statements-Print or Statements-Email , you can use Ja...
  8. Launch the Clock - An Overview

    The Clock allows staff, parents, and other caregivers to time stamp their 'in/out' time of your facility. Administrative staff can quickly and easily determine the staff and students currently onsite. Each staff person, parent, and caregiver...
  9. Class Rolls Report

    Watch a (1:57) video tutorial on Class Rolls The Class Roll report displays information for students enrolled in a selected class or classes and is generally used when taking class attendance manually, when the Clock feature is not being ...
  10. Log In and Out of Your Database

    Watch a (1:10) video tutorial on Logging In and Passwords Logging In Jackrabbit can be accessed from any computer or device with internet access. Logging in requires a User ID and a Password . The first User ID in your database, and a tem...
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