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Transaction Types are used to properly record the type of fee and payment transaction. They are used for reporting and for searching information in Jackrabbit. Credit transactions will decrease a family's balance and Debit transactions will increa...
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Jackrabbit User ID passwords are case sensitive and must contain at least : 9 characters 1 lowercase 1 uppercase 1 number Things happen, passwords may need to be changed or they can be forgotten. There are several ways ...
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Watch a (2:42) video tutorial on Searching Students Located under Students in the menu bar, this report allows the user to select from a huge variety of search criteria related to the student. All of the search criteria values are taken fro...
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Watch a (2:28) video tutorial on Search Families Families > Search is an extremely powerful search tool and allows the user to select from a huge variety of family search criteria. All of the search criteria are found in the The Family Re...
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In the Organization Default Settings, there are several settings for Time Zone and Dates. Time and Date Settings are very important in Jackrabbit and should not be skipped during your Getting Started set up. Go to Tools > Edit Settings > ...
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There are many reasons why an email can be prevented from making it to the recipient. Use Jackrabbit to help you find out why customers aren't receiving your emails. Reasons an Email May Not be Received Unfortunately there are multiple reasons wh...
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In order to help ensure proper delivery of emails to your customers, they can add your organization to their Safe Sender or Approved list also referred to as a Whitelist . Curious how to whitelist? Or tell your customers how to whitelist? He...
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Jackrabbit sends out a large number of emails for our clients every day. A question we sometimes hear is "Why are some of my customers not receiving emails?" It is important to understand the process of email before working towards a solution! U...
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Class Name Name of the class ( See Tips & Examples ). Status When you are getting started, Jackrabbit recommends leaving Status=Active. Active classes are considered currently active and open for enrollment. You can always change this l...
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There are several User Permissions related to Find Unapplied Credits ( Transactions menu) and the various options available. Go to Tools > Manage Users & Permissions > User IDs (click on a UserID) > User Permissions (left) to set the ...