Updated Articles

  1. Staff / Instructor Certifications

    How to use Staff Certification, Availability, and Compensation.
  2. Search Transactions Report

    Watch a (2:13) video tutorial on Searching Transactions Search Transactions , from the Transactions menu, is a powerful tool to help you locate specific transactions. Choose from more than 20 filters (Search Criteria) to drill down t...
  3. Email Bounce Report

    This report (found in Reports > Find Reports > Email / Text / Marketing) is a tool to assist you in identifying email addresses that are repeatedly undeliverable. Use the list to identify which email addresses need to be corrected in ord...
  4. Opt-out of Mass Emails (Student and Contact)

    Whenever using email marketing, allow customers an opportunity to opt-out of receiving mass emails. Each contact and student has a Mass Email Opt-Out  checkbox to indicate their preference for receiving mass emails from your Jackrabbit databas...
  5. Can I prevent bad-paying customers from enrolling?

    Yes. Set a bad-paying customer as a Problem Account by going to the Summary tab on their  Family page and checking the Problem Account checkbox and save changes.  Next, go to Tools > Parent Portal > Settings and in the Class E...
  6. Tuition Fees - Duplicate Fee Detection

    Watch a (0:54) video tutorial on Duplicate Fee Detection Duplicate fee detection is a simple tool that identifies possible duplicate tuition fees. The final decision of whether or not the tuition fee is posted is made by you.  Note:...
  7. Parent Portal - Enroll a Student into a Class

    In order for your parents to request to enroll or enroll students into classes from the Parent Portal, the Classes checkbox must be selected in your Parent Portal Settings.  The Enroll Students   or Request Class Only   option ...
  8. Set up Your Parent Portal

    Choose the settings that affect how your families are able to use their Parent Portals
  9. Email Families

    Learn how to send an email to a group of families/contacts/students/staff (instructors).
  10. Email Student Schedules

    Jackrabbit offers you a few different ways to email schedules to your students:   Email multiple student schedules at the same time.  Email schedules for all students in a family.  Email individual student schedules. Note...
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